Careers

Why Work at J&B Medical Supply?

J & B Medical Supply is a thriving, rapidly growing family-owned business carrying over 50 years of industry experience combining top quality products, exceptional service, and competitive pricing on medical supplies. We offer a diverse selection of products from over 950 manufacturers including diabetic, incontinence, urological, ostomy, and wound care supplies as well as insulin pumps, nutritionals, and breast pumps with accessories! Our goal is simple…to work closely with our valued customers in an effort to reduce their medical supply costs and enhance their knowledge of cost-effective purchasing.

J & B Medical Supply offers paid training for most entry-level positions and a generous benefits package which includes medical, dental, vision, life insurance, 401K, paid time off for eligible teammates, and a supportive work/life balance.

J & B Medical Supply  is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, status as a protected veteran, status as a qualified individual with disability, or any other category protected under applicable federal and state laws.

Interested candidates can submit their resume to resumes@jandbmedical.com.

Our Open Positions:

Biller

Maintains and distributes updated payer information as it becomes available. Follows established billing procedures for timely and thorough collection of open invoices.   Respond to rejections and error reports.  Work reports as assigned within time period assigned.

Responsible for all phases of billing and collection activities, including but not limited to:

  • Working claims from assigned aging report over 120 days. Calling payers and/or working on payer websites to status or reprocess claims as necessary to secure payment for claims.
  • Working claims from assigned timely filing report. Calling payers and/or working on payer websites to status or reprocess claims as necessary to secure payment for claims.
  • Working claims from assigned credit balance report. Calling payers and/or working on payer website to ensure refunds are processed as necessary.
  • Working claims from assigned rejection report. Calling payers and/or working on payer websites to resolve/reprocess claims to secure payment for claims.
  • All tasks listed on cash posting job description
  • Other tasks as assigned by management

Must have following experience:

Billing/follow up/collections of medical insurance claims

Create and work with Excel spreadsheets

Telephone skills to include courteous, professional demeanor

Preferred experience:

DME billing /follow up/collections of insurance claims

Bookkeeper

This position creates financial transactions and generates reports from that information. The creation of financial transactions includes posting information to accounting journals or accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices. The bookkeeper also reconciles accounts to ensure their accuracy.

 Essential Functions:

  • Purchase supplies and equipment as authorized by management
  • Monitor office supply levels and reorder as necessary
  • Tag and monitor fixed assets
  • Pay supplier invoices in a timely manner
  • Take all reasonable discounts on supplier invoices
  • Pay any debt as it comes due for payment.
  • Issue invoices to customers
  • Collect sales taxes from customers and remit them to the government
  • Ensure that receivables are collected promptly
  • Record cash receipts and make bank deposits
  • Conduct a monthly reconciliation of every bank account
  • Conduct periodic reconciliations of all accounts to ensure their accuracy
  • Maintain the petty cash fund
  • Provide information to the external accountant who creates the company’s financial statements
  • Assemble information for external auditors for the annual audit
  • Maintain an orderly accounting filing system
  • Maintain the chart of accounts
  • Comply with local, state, and federal government reporting requirements
  • Provide clerical and administrative support to management as requested
  • Follow accounting policies and procedures

Key Competencies:

  • Ensures Accountability
  • Financial Acumen
  • Nimble Learning
  • Drives Results
  • Resourcefulness
  • Business Insight
  • Manages Complexity

Supervisory Responsibilities:

 This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a professional office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some filing is required.  This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  This position may occasionally lift up to 25 pounds for files and computer printouts.

Position Type:

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.  Days and hours of work are Monday through Friday between 8:30am-5:00pm.  Occasional evening and weekend work may be required as job duties demand. 

Travel:

No travel required for this position.

Required Education and Experience:

  • Associate’s degree in accounting or business administration, or equivalent business experience
  • a knowledge of bookkeeping and generally accepted accounting principles
  • High-level of detail & confidentiality

Preferred Education and Experience:

  • Oracle accounting software experience

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Customer Service Representatives

J & B Medical Supply Co, Inc. is one of the nation’s fastest growing medical distribution companies and has extraordinary opportunities at our Wixom and Troy offices; full- and part-time positions are available immediately.

If you are looking for a fast-paced environment that helps others, we may be looking for you to join our team.

Our Customer Service Representatives interact daily with new and existing customers handling inbound and outbound calls taking care of customers to take orders, answer inquiries and questions and provide high quality service.

Help Desk Technician (Mishawaka, IN)

The Help Desk Technician assists users with the resolution of hardware and/or software issues and also provides support to other IT employees within the organization.

Essential Functions:

  • Test and evaluate computer hardware, software, and/or systems.
  • Perform periodic maintenance of the computer network (WAN/LAN, hardware, and software).
  • Troubleshoot computer-related problems in a timely manner.
  • Develop and implement solutions to recurring computer issues.
  • Execute build and deployment of new user accounts and hardware.
  • Communicate effectively with both IT and non-IT employees/customers.
  • Make decisions quickly and decisively, often with limited information.

Key Competencies:

  • Tech Savvy
  • Customer Focus
  • Action Oriented
  • Nimble Learning
  • Communicates Effectively

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.   Occasional evening and weekend work may be required as job duties demand. 

Travel:

Minimal to moderate travel is to be expected.

Required Education and Experience:

  • Bachelor’s Degree or equivalent experience.
  • At least one year of experience in an IT environment.

 Preferred Education and Experience:

  • Experience in a call center environment.
  • Working knowledge of the medical industry.

Additional Eligibility Qualifications:

Excellent communication skills and the ability to work well with IT technicians/specialists and non-IT personnel are essential. Interpersonal skills and listening are crucial. Strong troubleshooting and problem-solving skills are a must.

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

In-Service Coordinator

The In-Service Coordinator is an entry level Sales/Healthcare/Business Development position that is primarily responsible for developing positive business relationships with physicians, referral sources and health plans in order to generate new business in a designated territory. The In-Service Coordinator will actively call on targeted accounts to explain and promote J & B Medical Supply services, as well as cold calling. This position will interface with a wide range of medical professionals, as well as patients and families of patients, on a daily basis to drive business results.

Primary Responsibilities

  • Develops and maintains strong customer relations with physicians and key staff
  • Conduct In-services at the health plans
  • Problem solving for physicians and physician offices. Assesses and identifies potential operational improvements that serve to improve operations, quality, service, and business development
  • Provide feedback to internal operational support staff that work with appropriate departments, administrators and physicians to ensure that medical staff and community service needs are identified, addressed and resolved
  • Act as a conduit for information between the customer and operational leadership of the company
  • Attends vendor informational service events
  • Maintains a regular presence with all accounts
  • Daily documentation, strategic goal-planning and problem-solving

Qualifications/Skills

  • Education: Bachelor’s degree or equivalent experience
  • Experience: working knowledge of the medical industry
  • Professional appearance and attire
  • Excellent written, communication, and presentation skills required
  • Highly engaged, proven leadership, self-motivated and ability to work independently as well as with teams
  • Demonstrates a high confidence level to interact with health care professionals at all levels
  • Competitive mindset to exceed business objectives
  • Exceeds expectations of external customers
  • Skilled in conflict resolution
  • Proficient in Microsoft Office Suite, PowerPoint
  • Reliable Transportation, with valid state Driver’s License
  • Moderate to extensive travel is to be expected; frequently, travel is outside the local area and overnight
  • Self-motivated and able to complete work in an unsupervised environment

Purchasing Agent I

The Purchasing Agent I assists the Purchasing department with day to day operations.  Interacts with suppliers to maintain pricing and delivery schedules.  Interacts with internal personnel as a liaison between supply orders and customer orders.

Essential Functions:

  • Verify, prepare, and forward purchase orders to suppliers.
  • Verify receipt of items and resolve shipment errors with suppliers.
  • Prepare purchase orders by verifying specifications and price.
  • Obtain recommendations from suppliers for substitute items.
  • Monitor and expedite purchase orders.
  • Ensure information related to purchased items is accessible and up to date.
  • Communicate relevant purchasing data to other departments.

Key Competencies:

  • Detail Oriented
  • Collaboration Skills
  • Communicates Effectively
  • Customer Focus
  • Nimble Learning
  • Action Oriented
  • Instills Trust
  • Thorough

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:

This is a full-time position, with a regular 40-hour work schedule.  At times, overtime may be required.

Travel:

 This position does not require travel.

Required Education and Experience:

  • Demonstrated technical skills and detail orientation.
  • Previous experience requiring the ability to effectively use computer systems and maintain accurate records.
  • High school diploma or GED or equivalent experience.

Preferred Education and Experience:

  • Some college.
  • 1 – 2 years Purchasing experience.
  • Understanding of, or experience with purchasing systems such as Oracle.

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Receptionist

The Receptionist answers telephone calls, greets visitors, handles incoming/outgoing mail, and performs general office duties in a fast-paced, high-volume office environment.

Essential Functions:

  • Answers telephone calls promptly and courteously and screens calls; transfers caller to correct individual or department; takes complete and accurate messages and distributes messages in a timely manner.
  • Receives and directs visitors in a friendly and professional manner; notifies individual(s) being visited; stays within the vicinity of the reception area at all times and coordinates with the Executive Administrative Assistant for substituting during any absence.
  • Receives, sorts, and distributes incoming mail and deliveries to recipients.
  • Prepares and posts outgoing mail; maintains and refills postage meter; assists with mass mailing projects.
  • Maintains and coordinates conference room schedules and arranges WebEx meetings upon request.
  • Coordinates the daily order and delivery of office lunches.
  • Straightens and maintains orderly appearance of reception area and conference rooms. Waters plants in reception area weekly.
  • Places the phone system on night mode at the end of the day. Retrieves messages left overnight and delivers accordingly in the morning.
  • Performs clerical support as required.

Key Competencies:

  • Communicates Effectively
  • Decision Quality
  • Resourcefulness
  • Action Oriented
  • Instills Trust

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.   Occasional evening and weekend work may be required as job duties demand. 

Travel:

 This position may require minimal local travel.

Required Education and Experience:

  • High School Diploma or equivalent years of experience.
  • Minimum one year experience in a similar position.
  • Basic Word, Excel, and Outlook experience.

Preferred Education and Experience:

  • 2+ years experience in a similar position.
  • Familiarity with medical terminology.

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Senior Programmer/Technical Lead

The Senior Programmer’s role is to maintain software applications and ensure business requirements are met through constant analysis, testing, and development of software applications with the additional responsibility of leading and binding the IT team to work together ensuring that project production, work quality, and standards are met and under control.

Essential Functions:

  • Collaborate with developers, programmers, engineers and designers in conceptualization and development of new software programs and applications.
  • Analyze and assess existing business systems and procedures.
  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
  • Assist in defining software development project plans, including scoping, scheduling, and implementation.
  • Research, identify, analyze, and fulfill requirements of all internal and external program users.
  • Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
  • Consistently write, translate, and code software programs and applications according to specifications as well as write programming scripts to enhance functionality and/or performance of company applications as necessary.
  • Design, run, and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  • Administer critical analysis of test results and deliver solutions to problem areas.
  • Generate statistics and write reports for management and/or team members on the status of the programming process.
  • Develop and maintain user manuals and guidelines.
  • Manage and/or provide guidance to junior team members.

Key Competencies:

  • Organizational Savvy
  • Resourcefulness
  • Action Oriented
  • Drives Results
  • Strategic Mindset
  • Builds Effective Teams
  • Drives Vision and Purpose

Supervisory Responsibilities:

This position supervises the Programming Team.

Work Environment:

This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.   Occasional evening and weekend work may be required.

 Travel:

 Minimal to moderate travel is to be expected.

Required Education and Experience:

  • Bachelor’s Degree or equivalent experience.
  • 7+ years experience with same or similar job duties.

Preferred Education and Experience:

  1. Master’s Degree or equivalent experience.
  2. Working knowledge of the medical industry.

Additional Eligibility Qualifications:

Full Stack Web Development, .NET Framework, .NET CORE, C#, OOD/OOP, Web API, REST, WCF, REST API, SSIS, Web Services, MS SQL Server, jQuery, HTML, CSS, Responsive UI, Json, XML, IIS, TFS, SVN, Scrum, Azure

 Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Software Engineer

The Software Engineer researches, designs, develops and tests operating system software and network distribution software.

Essential Functions

  • Design, develop, and review the current design, analyze current applications related to user requirements, and build design documents to automate processes
  • Understand the functionality of the system and draft specifications for the functionality of the system
  • Translate design specifications into computer programs
  • Analyze and convert data and other details from legacy systems
  • Implement and maintain cross‐platform real‐time communication technologies
  • Build multi‐platform technologies as a means to transport asynchronous data or real‐time media over a secure communication channels using any modern device
  • Implement, audit, and deploy new software security practices
  • Implement customer licensing software tracking system for invoicing and fraud detection
  • Implement big data acquisition pipeline using distributed storage
  • Develop machine learning feedback‐loop, based on anonymized data, to research and develop medical applications using artificial intelligence
  • Prepare technical documentation and assist with deployment of applications
  • Manage day‐to‐day production support and enhancement requests

Key Competencies

  • Cultivates Innovation
  • Customer Focus
  • Tech Savvy
  • Action Oriented
  • Drives Results
  • Strategic Mindset

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to speak, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Position Type

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule. Occasional evening and weekend work may be required as job duties demand.

Travel

Minimal to moderate travel is to be expected.

Required Education and Experience

  • Bachelor’s degree
  • 3+ years experience with same or similar job duties

Preferred Education and Experience

  • Master’s Degree or equivalent experience
  • Working knowledge of the medical industry

Additional Eligibility Qualifications

None required for this position.

Other Duties

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are requested of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Staff Nurse/RN

This position is responsible for conducting client assessments by phone to determine individual needs for incontinence products. 

Essential Functions:

  • Consults by phone with client, primary caregiver, primary care physician or specialist, case managers and other community resources to determine if client qualifies for a particular program. Expectation is that Nurse will complete 20-25 assessments daily, on average. 
  • Conducts clinical assessments by phone and documents the client’s medical history, the incontinence challenge, abilities to toilet and perform activities of daily living. Monitors success rates, if the client is in a toilet training, bladder or bowel training program.  All products ordered must be assessed for use and quantity needs per day. 
  • Identifies appropriate product and quantity needs based on assessment. If formulary product will not meet needs, then reviews needs and potential solutions with Nurse Manager.
  • Reassesses if there is a change in a client’s medical condition or an increase in quantity request.
  • Obtains prior authorization from the state contract administrator for off-formulary or over-quantity requests.
  • Reviews letters of medical necessity to determine if client qualifies for product or quantity requested.
  • Reviews accounts for accuracy, reporting any errors to the appropriate department manager/leader.
  • Participates in after-hours emergency call rotation.
  • Understanding of insurance guidelines.
  • Utilize intranet tools to complete assessments.
  • Provides education to other J & B employees or external clients regarding incontinence and products.

Competencies:

  • Ensures Accountability
  • Action Oriented
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Values Differences
  • Situational Adaptability
  • Balances Stakeholders
  • Instills Trust

Supervisory Responsibilities:

This position has no supervisory responsibilities

Work Environment:

This job operates in a call center office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role.  Individuals may need to sit or stand as need.  This position may occasionally lift up to 25 pounds for files, samples and supplies.

Position Type:

This is a full-time position. Days are Monday through Friday and hours of work vary between 8:00am to 6:00pm.  Occasional early mornings, evening and weekend work may be required as job duties demand. 

Travel:

No travel required for this position.

Required Education and Experience:

  • Current Registered Nursing License (RN) with the State of Michigan
  • 2+ years previous work experience demonstrating patience, compassion and strong communication skills

Preferred Education and Experience:

  • 3 years of nursing experience
  • Knowledge of medical terminology
  • Medicare and Medicaid background
  • Durable Medical Equipment (DME)

Additional Eligibility Qualifications:

None required for this position.

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Warehouse Associates

Our Warehouse Associates are responsible for all aspects of the warehouse functions including the picking, packing, loading, handling, shipping and preparing of product(s) for customer delivery while maintaining the warehouse in a safe and orderly fashion. Offering competitive wages, this medical supply company is looking for skilled warehouse workers to fill our Shipping and Receiving positions in our Wixom plant. These positions are Monday-Friday on the Day shift.

Warehouse Production Supervisor

This position is responsible for overseeing all aspects of warehouse operations, including daily shipment of orders and all processes that make this possible:  receiving, inventory management, order processing, shipping and returns.  Leads team of 30+ employees.

Essential Functions:

  • Organizes workflow and assigns tasks to team members so that day’s orders can be shipped.
  • Manages inventory, including receipt, storage, retrieval and timely delivery of goods. Loads and transfers shipments, maintains records in system. 
  • Plans warehouse resources and activities so daily and long-term objectives are met.
  • Reconciles each day’s business so invoices can be generated.
  • Trains and develops team members.
  • Ensures that workplace health and safety requirements are met.
  • Ensures warehouse is appropriately secured.
  • Oversees housekeeping of warehouse and surrounding area
  • Issues inventory reports, In/Out Status reports, dead stock reports, good age reports, consumption reports, manpower status reports
  • Identifies and implements efficiencies and cost control practices
  • Negotiates rates with common carrier representatives
  • Briefs team leaders daily
  • Oversees the planned maintenance of vehicles, machines and equipment.
  • Performs any other tasks requested by ownership

Competencies:

  • Communicates effectively
  • Customer Focus
  • Nimble Learning
  • Being Resilient
  • Instills Trust

Supervisory Responsibilities: This position supervises 30+ production workers and a Team Leader.

Work Environment:

This job operates primarily in warehouse and regularly requires the driving of a lift truck.  The environment may be uncomfortably hot or cold at times. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is an active role.  Individuals must have the physical ability to spend long periods walking, lifting and carrying without limitation.  This position may be called upon to regularly lift up to 50 pounds for orders or product. 

Position Type: This is a full-time position.

Travel: Local travel only.

Required Education and Experience:

At least 2 years previous experience in distribution center leadership. 

High school diploma or equivalent.

Preferred Education and Experience:  

Knowledge of durable medical equipment is preferred

Additional Eligibility Qualifications: Must have valid Michigan driver’s license and clean driving record.

Other Duties:

All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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