Careers

Why work at J & B Medical Supply?

J & B Medical Supply is a thriving, rapidly growing family-owned business carrying over 50 years of industry experience combining top quality products, exceptional service, and competitive pricing on medical supplies. We offer a diverse selection of products from over 950 manufacturers including diabetic, incontinence, urological, ostomy, and wound care supplies as well as insulin pumps, nutritionals, and breast pumps with accessories! Our goal is simple…to work closely with our valued customers in an effort to reduce their medical supply costs and enhance their knowledge of cost-effective purchasing.

J & B Medical Supply offers paid training for most entry-level positions and a generous benefits package which includes medical, dental, vision, life insurance, 401K, paid time off for eligible teammates, and a supportive work/life balance.

J & B Medical Supply  is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, status as a protected veteran, status as a qualified individual with disability, or any other category protected under applicable federal and state laws.

If you feel you have the motivation, dedication, and skill set to become part of our winning team, please submit your resume and cover letter, with salary requirements, to careers@jandbmedical.com!


The Marketing Specialist is responsible for supporting the development, planning, and implementation of all marketing and e-commerce sales activities. Directly contributes to the delivery of the market revenue by assisting in the development of the marketing strategy and the e-sales plan that targets existing and new markets.

Primary Responsibilities

  • Support in the development of target-oriented objectives based on customer segmentation and market intelligence
  • Source and share market research/insights and trends
  • Ensure brand, messaging, style, and tone consistency is maintained
  • Coordinate with internal and outside vendors
  • Ongoing measurement and optimization of E- budget spend
  • Own and develop all e-commerce and social media platforms including search engine optimization strategies

Qualifications/Skills

  • Education: Bachelor’s degree or equivalent work experience
  • Experience: working knowledge of the medical industry
  • Excellent written and verbal communications skills required
  • Highly engaged with strategic mindset, business insight and ability to collaborate with all levels
  • Problem solving and analytical with customer focus is key
  • Results driven
  • Proficient in Microsoft Office Suite, in-depth knowledge of social media platforms
  • This position will involve minimal travel
  • Self-motivated and able to complete work in an unsupervised environment

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule. Occasional evening and weekend work may be required as job duties demand.

Please forward your resume to jladd@jandbmedical.com or fax to (248) 960-8056.


The In-Service Coordinator is an entry level Sales/Healthcare/Business Development position that is primarily responsible for developing positive business relationships with physicians, referral sources and health plans in order to generate new business in a designated territory. The In-Service Coordinator will actively call on targeted accounts to explain and promote J & B Medical Supply services, as well as cold calling. This position will interface with a wide range of medical professionals, as well as patients and families of patients, on a daily basis to drive business results.

Primary Responsibilities

  • Develops and maintains strong customer relations with physicians and key staff
  • Conduct In-services at the health plans
  • Problem solving for physicians and physician offices. Assesses and identifies potential operational improvements that serve to improve operations, quality, service, and business development
  • Provide feedback to internal operational support staff that work with appropriate departments, administrators and physicians to ensure that medical staff and community service needs are identified, addressed and resolved
  • Act as a conduit for information between the customer and operational leadership of the company
  • Attends vendor informational service events
  • Maintains a regular presence with all accounts
  • Daily documentation, strategic goal-planning and problem-solving

Qualifications/Skills

  • Education: Bachelor’s degree or equivalent experience
  • Experience: working knowledge of the medical industry
  • Professional appearance and attire
  • Excellent written, communication, and presentation skills required
  • Highly engaged, proven leadership, self-motivated and ability to work independently as well as with teams
  • Demonstrates a high confidence level to interact with health care professionals at all levels
  • Competitive mindset to exceed business objectives
  • Exceeds expectations of external customers
  • Skilled in conflict resolution
  • Proficient in Microsoft Office Suite, PowerPoint
  • Reliable Transportation, with valid state Driver’s License
  • Moderate to extensive travel is to be expected; frequently, travel is outside the local area and overnight
  • Self-motivated and able to complete work in an unsupervised environment

Please forward your resume to jladd@jandbmedical.com or fax to (248) 960-8056.


The DME Customer Service Manager oversees the effective day-to-day operations of the Customer Service department, with emphasis on mentoring subordinates and identifying and implementing opportunities for process improvement as well as coordinating with staff, patients, providers, insurance companies, and clinics to provide through explanation of insurance guidelines for obtaining durable medical equipment/supplies and accurate billing support.

Essential Functions

  • Provides guidance to Team Leaders and Senior Team Leaders through customized coaching and mentoring on people management issues, in order to ensure the ongoing effective delivery of service within departments
  • Reviews departments' productivity and workflow, and addresses any obstacles to ensure that obligations to providers, clients, and partner organizations are met and high quality, timely assistance is provided at all contact points
  • Develops communication solutions, such as web pages, wikis, etc.
  • Collaborates with the Billing department to create and implement solutions in Customer Service that result in more successful collection efforts
  • Collaborates with purchasing & pricing leaders to find ways to meet client needs within profitability constraints
  • With Sr. Customer Service Manager, provides input on prospective business initiatives
  • Identifies and implements practical procedures to address challenges of new business initiatives
  • Intervenes as needed when customer service challenges escalate and must be addressed at higher level
  • Monitors compliance and ensures risk assessments are done and training is provided, both as needed and required

Key Competencies

  • Communicates Effectively
  • Manages Complexity
  • Customer Focus
  • Develops Talent
  • Interpersonal Savvy
  • Resourcefulness
  • Situational Adaptability
  • Builds Effective Teams
  • Drives Vision and Purpose
  • Optimizes Work Processes

Supervisory Responsibilities

With the Sr. Customer Service Manager, the DME Customer Service Manager directly supervises the Team Leaders and Senior Team Leaders, and oversees a customer service group of people who perform complex work.

Work Environment

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to speak, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Position Type

This is a full-time position, with the expectation of maintaining a regular work schedule. Occasional evening and weekend work may be required.

Travel

Infrequent travel may be required.

Required Education and Experience

  • Bachelor’s degree or equivalent experience
  • 7 to 10+ years of management experience in a fast-paced environment
  • 7 to 10+ years previous experience with DME software with ability to adapt to multiple systems

Preferred Education and Experience

  • Advanced understanding of insurance guidelines and billing

Other Duties

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are requested of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

,

Please forward your resume to jladd@jandbmedical.com or fax to (248) 960-8056.


The DME Customer Service Supervisor oversees the effective day-to-day operations of multiple teams within the Customer Service department, with emphasis on providing guidance and training to Sr. Team Leads, Team Leads, Team Supports, and team members, as well as problem solving and implementing solutions.

Essential Functions

  • Provides daily direction and communication to team members so that customer service tasks are completed in a timely, efficient and knowledgeable manner
  • Handles human resource management issues among teams including completion of employee reviews, coaching, corrective action, timecard review/correction, time off approvals, etc.
  • Intervenes as needed when customer service challenges escalate and must be addressed at a higher level
  • Provides training and resources, including updating the intranet wiki, so that team members are equipped to do their jobs
  • Identifies opportunities for process improvements and implements solutions
  • Monitors and tracks productivity; keeps DME Customer Service Manager informed of any related issues
  • Submit overview reports to management as requested

Key Competencies

  • Communicates Effectively
  • Manages Complexity
  • Customer Focus
  • Develops Talent
  • Directs Work
  • Resourcefulness
  • Situational Adaptability
  • Builds Effective Teams
  • Instills Trust
  • Drives Vision and Purpose

Supervisory Responsibilities

The DME Customer Service Supervisor directly supervises the Sr. Team Leads, Team Leads, Team Supports, and Customer Service Representatives, who perform complex work. These groups may number up to 40+ people.

Work Environment

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to speak, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Position Type

This is a full-time position, with the expectation of maintaining a regular work schedule. Occasional evening and weekend work may be required.

Travel

Minimal travel may be required.

Required Education and Experience

  • Bachelor’s degree or equivalent experience
  • Advanced knowledge of durable medical equipment, typically gained in 5+ years of experience
  • 3 to 5 years of large-team leadership experience in fast-paced environment

Preferred Education and Experience

  • Advanced understanding of insurance guidelines and billing, including rules, limits, verification procedures, cost/reimbursement rate issues, etc.
  • Previous experience with system such as HDMS, with ability to adapt easily to similar systems

Other Duties

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are requested of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Please forward your resume to jladd@jandbmedical.com or fax to (248) 960-8056.


The Software Engineer researches, designs, develops and tests operating system software and network distribution software.

Essential Functions

  • Design, develop, and review the current design, analyze current applications related to user requirements, and build design documents to automate processes
  • Understand the functionality of the system and draft specifications for the functionality of the system
  • Translate design specifications into computer programs
  • Analyze and convert data and other details from legacy systems
  • Implement and maintain cross‐platform real‐time communication technologies
  • Build multi‐platform technologies as a means to transport asynchronous data or real‐time media over a secure communication channels using any modern device
  • Implement, audit, and deploy new software security practices
  • Implement customer licensing software tracking system for invoicing and fraud detection
  • Implement big data acquisition pipeline using distributed storage
  • Develop machine learning feedback‐loop, based on anonymized data, to research and develop medical applications using artificial intelligence
  • Prepare technical documentation and assist with deployment of applications
  • Manage day‐to‐day production support and enhancement requests

Key Competencies

  • Cultivates Innovation
  • Customer Focus
  • Tech Savvy
  • Action Oriented
  • Drives Results
  • Strategic Mindset

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to speak, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Position Type

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule. Occasional evening and weekend work may be required as job duties demand.

Travel

Minimal to moderate travel is to be expected.

Required Education and Experience

  • Bachelor's degree or equivalent experience
  • 3+ years experience with same or similar job duties

Preferred Education and Experience

  • Master's Degree or equivalent experience
  • Working knowledge of the medical industry

Additional Eligibility Qualifications

None required for this position.

Other Duties

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are requested of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Please forward your resume to jladd@jandbmedical.com or fax to (248) 960-8056.

Our Warehouse Associates are responsible for all aspects of the warehouse functions including the picking, packing, loading, handling, shipping and preparing of product(s) for customer delivery while maintaining the warehouse in a safe and orderly fashion. Offering competitive wages, this medical supply company is looking for skilled warehouse workers to fill our Shipping and Receiving positions in our Wixom plant. These positions are Monday-Friday on the Day shift.

Interested candidates may submit their resume to careers@jandbmedical.com


J & B Medical Supply Co, Inc. is one of the nation’s fastest growing medical distribution companies and has extraordinary opportunities at our Wixom and Troy offices; full- and part-time positions are available immediately.

If you are looking for a fast-paced environment that helps others, we may be looking for you to join our team.

Our Customer Service Representatives interact daily with new and existing customers handling inbound and outbound calls taking care of customers to take orders, answer inquiries and questions and provide high quality service.

Interested candidates may submit their resume to careers@jandbmedical.com