Careers

Our Warehouse Associates are responsible for all aspects of the warehouse functions including the picking, packing, loading, handling, shipping and preparing of product(s) for customer delivery while maintaining the warehouse in a safe and orderly fashion. Offering competitive wages, this medical supply company is looking for skilled warehouse workers to fill our Shipping and Receiving positions in our Wixom plant. These positions are Monday-Friday on the Day shift.

Interested candidates may submit their resume to resumes@jandbmedical.com

Summary:
The Customer Service Representative – Ensure customer satisfaction daily by being pro-active and problem solving utilizing all available resources to provide the highest level of customer service.

Essential Functions:

  1. Handle a variety incoming and outgoing calls using the (both through Shore-Tel and from the answering service) regarding new and/or existing members/caregivers needs
  2. Ability to utilize multitask using multiple computer applications/programs
  3. Creation of new member accounts
  4. Review/Update all demographic and personal health information in the member’s account, including but not limited to the following: address – both mailing and shipping if different, phone number(s), e-mail address(es), physician information, caregiver(s), etc.
  5. Access and enter data in existing patient accounts following HIPAA guidelines.
  6. Insurance verification following established verification processes.
  7. Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs.
  8. Document all interactions in patient medical records for proper record keeping (account notes).
  9. Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insurance guidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity, etc).
  10. Fax and review incoming documentation as needed
  11. Communication with patient or caregiver to keep up to date on account statuses
  12. Liaise with Team Support or Team Lead as needed for all important matters that require supervisor approval or intervention.
  13. Utilize the Customer Service Wiki daily for processes, procedure, insurance guidelines, product and company information.
  14. Build proficiency and strong knowledge base on all product lines serviced.
  15. Makes suggestions for process improvements and assists with projects as able.
  16. Submit reports and productivity tracking to leaders as requested.
  17. Track attendance and submit all applicable requests using the Attendance on Demand system.
  18. Follow established building entry, compliance and system security policies.
  19. Adhere to all Nondiscrimination and Accessibility guidelines.
  20. Knowledge of all aspects of the company including cash sales, department structure, accessibility tools, websites, etc.

Key Competencies:

  1. Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Nimble Learning
  6. Being Resilient
  7. Resourcefulness
  8. Self-Development
  9. Instills Trust

Supervisory Responsibilities:
The Customer Service Representative has no supervisory responsibilities. 

Work Environment:
This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:
This is a full-time position, with a regular 40-hour work schedule.  At times, overtime may be required.

Travel:
This position does not require travel.

Preferred Education and Experience:

  1. 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
  2. Previous experience requiring clear and calm communication by phone.
  3. Previous experience requiring the ability to effectively use computer system and maintain good records.

Required Education and Experience:

  1. High school diploma or GED

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Interested candidates may submit their resume to resumes@jandbmedical.com

The Senior Programmer’s role is to maintain software applications and ensure business requirements are met through constant analysis, testing, and development of software applications.

Essential Functions:

  1. Consistently write, translate, and code software programs and applications according to specifications as well as write programming scripts to enhance functionality and/or performance of company applications as necessary.
  2. Collaborate with developers, programmers, engineers and designers in conceptualization and development of new software programs and applications.
  3. Analyze and assess existing business systems and procedures.
  4. Define, develop, and document software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
  5. Define software development project plans, including scoping, scheduling, and implementation.
  6. Research, identify, analyze, and fulfill requirements of all internal and external program users.
  7. Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
  8. Design, run, and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
  9. Administer critical analysis of test results and deliver solutions to problem areas.

Key Competencies:

  1. Tech Savvy
  2. Resourcefulness
  3. Action Oriented
  4. Drives Results
  5. Strategic Mindset

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.

Interested candidates may submit their resume to resumes@jandbmedical.com

Summary:
The Customer Service Manager oversees the effective day-to-day operations of the Customer Service department, with emphasis on mentoring subordinates and identifying and implementing opportunities for process improvement as well as coordinating with staff, patients, providers, insurance companies, and clinics to provide through explanation of insurance guidelines for obtaining durable medical equipment/supplies and accurate billing support.

Essential Functions:

  1. Provides guidance to Team Leaders and Senior Team Leaders through customized coaching and mentoring on people management issues, in order to ensure the ongoing effective delivery of service within departments.
  2. Reviews departments’ productivity and workflow, and addresses any obstacles to ensuring that  obligations to providers, clients and partner organizations are met and high quality, timely assistance is provided at all contact points. 
  3. Develops communication solutions, such as web pages, wikis, etc.
  4. Collaborates with the Billing department to create and implement solutions in Customer Service that result in more successful collection efforts.
  5. Collaborates with purchasing & pricing leaders to find ways to meet client needs within profitability constraints.
  6. With Sr. Customer Service Manager, provides input on prospective business initiatives. Identifies and implements practical procedures to address challenges of new business initiatives. 
  7. Intervenes as needed when customer service challenges escalate and must be addressed at higher level.
  8. Monitors compliance and ensures risk assessments are done and training is provided, both as needed and required.

Key Competencies:

  1. Communicates Effectively
  2. Manages Complexity
  3. Customer Focus
  4. Develops Talent
  5. Interpersonal Savvy
  6. Resourcefulness
  7. Situational Adaptability
  8. Builds Effective Teams
  9. Drives Vision and Purpose
  10. Optimizes Work Processes

Supervisory Responsibilities:
With the Sr. Customer Service Manager, the DME Customer Service Manager directly supervises the Team Leaders and Senior Team Leaders, and oversees a customer service group of people who perform complex work.   

Work Environment:
This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:
This is a full-time position, with the expectation of maintaining a regular work schedule.  Occasional evening and weekend work may be required.

Travel:
Infrequent travel may be required.

Required Education and Experience:

  1. Bachelor’s Degree or equivalent experience.
  2. 7 to 10+ years of management experience in a fast-paced environment.

Preferred Education and Experience:

  1. Advanced understanding of insurance guidelines and billing.
  2. 7 to 10+ years previous experience with DME software with ability to adapt to multiple systems.

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

interested candidates may submit their resumes to resumes@jandbmedical.com.

Summary:
This position is responsible for overseeing all aspects of warehouse operations, including daily shipment of orders and all processes that make this possible:  receiving, inventory management, order processing, shipping and returns.  Leads team of 50+ employees.

Essential Functions:

  1. Organizes workflow and assigns tasks to team members so that day’s orders can be shipped.
  2. Manages inventory, including receipt, storage, retrieval and timely delivery of goods. Loads and transfers shipments, maintains records in system. 
  3. Plans warehouse resources and activities so daily and long-term objectives are met.
  4. Reconciles each day’s business so invoices can be generated.
  5. Trains and develops team members.
  6. Ensures that workplace health and safety requirements are met.
  7. Ensures warehouse is appropriately secured.
  8. Oversees housekeeping of warehouse and surrounding area
  9. Issues inventory reports, In/Out Status reports, dead stock reports, good age reports, consumption reports, manpower status reports
  10. Identifies and implements efficiencies and cost control practices
  11. Negotiates rates with common carrier representatives
  12. Briefs team leaders daily
  13. Oversees the planned maintenance of vehicles, machines and equipment.
  14. Performs any other tasks requested by ownership

Competencies:

  1. Communicates effectively
  2. Customer Focus
  3. Nimble Learning
  4. Being Resilient
  5. Instills Trust

Supervisory Responsibilities:
This position supervises 50+ Warehouse employees.

Work Environment:
This job operates primarily in warehouse and regularly requires the driving of a lift truck.  The environment may be uncomfortably hot or cold at times. 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is an active role.  Individuals must have the physical ability to spend long periods walking, lifting and carrying without limitation.  This position may be called upon to regularly lift up to 50 pounds for orders or product. 

Position Type:
This is a full-time non-exempt position.

Travel:
Local travel only.

Required Education and Experience:
3+ years previous experience in distribution center. 

OSHA, safety & regulatory requirements, policies and procedures

High school diploma or equivalent.

Preferred Education and Experience: 
1+ years previous experience in distribution center leadership. 

Knowledge of durable medical equipment

Additional Eligibility Qualifications:
Must have valid Michigan driver’s license and acceptable driving record.

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

interested candidates can send their resume to resumes@jandbmedical.com.

Summary:  
This position is responsible for conducting client assessments by phone to determine individual needs for incontinence products. 

Essential Functions:

  1. Consults by phone with client, primary caregiver, primary care physician or specialist, case managers and other community resources to determine if client qualifies for a particular program. Expectation is that Nurse will complete 20-25 assessments daily, on average. 
  2. Conducts clinical assessments by phone and documents the client’s medical history, the incontinence challenge, abilities to toilet and perform activities of daily living. Monitors success rates, if the client is in a toilet training, bladder or bowel training program.  All products ordered must be assessed for use and quantity needs per day. 
  3. Identifies appropriate product and quantity needs based on assessment. If formulary product will not meet needs, then reviews needs and potential solutions with Nurse Manager.
  4. Reassesses if there is a change in a client’s medical condition or an increase in quantity request.
  5. Obtains prior authorization from the state contract administrator for off-formulary or over-quantity requests.
  6. Reviews letters of medical necessity to determine if client qualifies for product or quantity requested.
  7. Reviews accounts for accuracy, reporting any errors to the appropriate department manager/leader.
  8. Participates in after-hours emergency call rotation.
  9. Understanding of insurance guidelines.
  10. Utilize intranet tools to complete assessments.
  11. Provides education to other J & B employees or external clients regarding incontinence and products.

Competencies:

  1. Ensures Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Decision Quality
  6. Values Differences
  7. Situational Adaptability
  8. Balances Stakeholders
  9. Instills Trust

Supervisory Responsibilities:
This position has no supervisory responsibilities

Work Environment:
This job operates in a call center office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role.  Individuals may need to sit or stand as need.  This position may occasionally lift up to 25 pounds for files, samples and supplies.

Position Type:
This is a full-time position. Days are Monday through Friday and hours of work vary between 8:00am to 6:00pm.  Occasional early mornings, evening and weekend work may be required as job duties demand. 

Travel:
No travel required for this position.

Required Education and Experience:

  1. Current Registered Nursing License (RN) with the State of Michigan
  2. 2+ years previous work experience demonstrating patience, compassion and strong communication skills

Preferred Education and Experience:

  1. 3 years of nursing experience
  2. Knowledge of medical terminology
  3. Medicare and Medicaid background
  4. Durable Medical Equipment (DME)

Additional Eligibility Qualifications:
None required for this position.

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

interested candidates may send their resume to resumes@jandbmedical.com.

Summary:
The medical biller position maintains and distributes updated payer information as it becomes available, follows established billing procedures for timely and thorough collection of open invoices, responds to rejection and error reports, and complete work reports as assigned within a designated period of time

Essential Functions:
Responsible for all phases of the billing and collection activities, including but not limited to:

  1. Work claims from assigned various reports such as: aging report over 120 days, timely filing report, credit balance report and rejection report.
  2. Research and correct rejected claims and post payments.
  3. Resubmissions of claims as required with supporting documentation as needed.
  4. Post payments or rejections received.
  5. Resolve billing problems with clients.
  6. Answer telephone inquiries from clients, caregivers or insurance companies.
  7. Calling payers and/or working on payer websites to status or reprocess claims as necessary to secure payment for claims.
  8. Update patient information as required.
  9. All tasks listed on cash posting job description.
  10. Various reporting as required by department and/or management.
  11. Other tasks as assigned by management.

Key Competencies:

  1. Excellent verbal communication skills – polite, friendly, helpful and courteous
  2. Detail oriented, excellent documentation skills, and the ability to follow through to the end
  3. Ability to work independently and complete assignments timely and accurately
  4. Knowledge of billing guidelines and resources for Medicaid, Medicare and commercial insurances
  5. Proficient and strong computer skills
  6. Ability to perform in a fast paced environment
  7. Displays professionalism and a positive attitude
  8. Knowledge of medical terminology and coding

Supervisory Responsibilities:
This position has no supervisory responsibilities 

Work Environment:
This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role.  Individuals may need to sit or stand as need.  This position may occasionally lift up to 25 pounds for files and computer printouts.

Position Type:
This is a full-time position. Days are Monday through Friday and hours of work vary from 7:00am to 4:30pm.  Occasional evening and weekend work may be required as job duties demand. 

Travel:
No travel required for this position.

Required Education and Experience:

  1. High school diploma or GED diploma or equivalent number of years’ experience

Preferred Education and Experience:

  1. Medical billing/coding experience
  2. Collections of insurance claims experience
  3. Medicare and/or Medicaid background
  4. Durable Medical Equipment (DME) experience
  5. EDI transmissions experience preferred

Additional Eligibility Qualifications:
None required for this position

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

interested candidates can send their resume to resumes@jandbmedical.com.


Summary:
The Accounts Receivable Clerk is responsible for securing revenue by verifying and posting receipts; resolving discrepancies.

Essential Functions:

  1. Posts customer payments by recording cash, checks, ACH and credit card transactions
  2. Obtaining and investigating information from the customer service department and from customers.
  3. Protects organization’s value by keeping information confidential
  4. Post journal entries
  5. Runs invoices

Key Competencies:

  1. Collaborates
  2. Customer Focus
  3. Decision Quality
  4. Demonstrates Self Awareness
  5. Ensures Accountability
  6. Interpersonal Savvy
  7. Nimble Learning
  8. Organizational Savvy
  9. Resourcefulness
  10. Values Differences

Supervisory Responsibilities:
This position has no direct supervisory responsibilities

Work Environment:
This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:
This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.  Days and hours of work are Monday thru Friday between 830am-5pm.  Occasional evening and weekend work may be required as job duties demand. 

Travel:
This position does not require travel.

Required Education and Experience:

  1. High school diploma or equivalent
  2. 2-3 years of accounts receivable or equivalent business experience

Preferred Education and Experience:

  1. 4+ years accounting experience
  2. Associate’s degree in accounting
  3. Oracle accounting software experience
  4. Excel experience


Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Interested candidates can send their resume to resumes@jandbmedical.com.

Summary:
The Help Desk Technician assists users with the resolution of hardware and/or software issues and also provides support to other IT employees within the organization.

Essential Functions:

  1. Test and evaluate computer hardware, software, and/or systems.
  2. Perform periodic maintenance of the computer network (WAN/LAN, hardware, and software).
  3. Troubleshoot computer-related problems in a timely manner.
  4. Develop and implement solutions to recurring computer issues.
  5. Execute build and deployment of new user accounts and hardware.
  6. Communicate effectively with both IT and non-IT employees/customers.
  7. Make decisions quickly and decisively, often with limited information.

Key Competencies:

  1. Tech Savvy
  2. Customer Focus
  3. Action Oriented
  4. Nimble Learning
  5. Communicates Effectively

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Work Environment:
This job is performed in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to speak, hear and see.  The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. 

Position Type:
This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.   Occasional evening and weekend work may be required as job duties demand. 

Travel:
Minimal to moderate travel is to be expected.

Required Education and Experience:

  1. Bachelor’s Degree or equivalent experience.
  2. At least one year of experience in an IT environment.

 Preferred Education and Experience:

  1. Experience in a call center environment.
  2. Working knowledge of the medical industry.

Additional Eligibility Qualifications:
Excellent communication skills and the ability to work well with IT technicians/specialists and non-IT personnel are essential. Interpersonal skills and listening are crucial. Strong troubleshooting and problem-solving skills are a must.

Other Duties:
All other duties as assigned by management.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Interested candidates can send their resume to resumes@jandbmedical.com.

Summary: This position creates financial transactions and generates reports from that information. The creation of financial transactions includes posting information to accounting journals or accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices. The Staff Accountant also reconciles accounts to ensure their accuracy.

 Essential Functions:

  1. Purchase supplies and equipment as authorized by management
  2. Monitor office supply levels and reorder as necessary
  3. Tag and monitor fixed assets
  4. Pay supplier invoices in a timely manner
  5. Take all reasonable discounts on supplier invoices
  6. Pay any debt as it comes due for payment.
  7. Issue invoices to customers
  8. Collect sales taxes from customers and remit them to the government
  9. Ensure that receivables are collected promptly
  10. Record cash receipts and make bank deposits
  11. Conduct a monthly reconciliation of every bank account
  12. Conduct periodic reconciliations of all accounts to ensure their accuracy
  13. Maintain the petty cash fund
  14. Provide information to the external accountant who creates the company’s financial statements
  15. Assemble information for external auditors for the annual audit
  16. Maintain an orderly accounting filing system
  17. Maintain the chart of accounts
  18. Comply with local, state, and federal government reporting requirements
  19. Provide clerical and administrative support to management as requested
  20. Follow accounting policies and procedures

Key Competencies:

  1. Ensures Accountability
  2. Financial Acumen
  3. Nimble Learning
  4. Drives Results
  5. Resourcefulness
  6. Business Insight
  7. Manages Complexity

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a professional office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some filing is required.  This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  This position may occasionally lift up to 25 pounds for files and computer printouts.

Position Type:

This is a full-time position; 40 hour minimum, with the expectation to maintain a regular work schedule.  Days and hours of work are Monday through Friday between 8:30am-5:00pm.  Occasional evening and weekend work may be required as job duties demand. 

Travel:

No travel required for this position.

Required Education and Experience:

  1. Associate's degree in accounting or business administration, or equivalent business experience
  2. a knowledge of bookkeeping and generally accepted accounting principles
  3. High-level of detail & confidentiality

Preferred Education and Experience:

  1. Oracle accounting software experience

Interested candidates can send their resume to resumes@jandbmedical.com.