Indiana Members

Welcome Indiana Medicaid Member

On February 1, 2026, Indiana Medicaid will be working exclusively with J&B Medical as the supplier for your Incontinence, Urological, and Ostomy supplies. You will no longer get your incontinence, urological, or ostomy supplies from your current medical supply company.

You will need to fill out the form we will be sending to you and send it back in the envelope provided as soon as possible to prevent any delays in your order. Once J&B Medical receives your form, we will call you to set up your account and talk to you about the supplies you use.

J&B Medical will get a new prescription from your doctor and send your supplies to your home.

Starting February 1, 2026, you or your representative must contact J&B Medical to confirm your order each month or you will not get your incontinence, urological, or ostomy supplies. Refer to the Order Confirmation flyer included in the packet we will send to you for more details.

Below is further information about the next steps and what you will need to do to get your supplies, please review this information carefully and contact us if you have any questions.

How to Create an Account with J&B Medical

At J&B Medical, we strive to provide our customers with the widest variety of high-quality medical supplies at the lowest possible costs. We understand that the guidelines set by your health plan can be difficult to navigate and we’re here to make the process as simple as possible. Along with excellent customer service, J&B Medical ensures consistent compliance with all State, Federal, and health plan guidelines and regulations. To create an account, follow our steps below.

Complete our online form

To create a new account, complete our online intake here, or call us at (800)-737-0045
Once your account is established, visit us at Our Portal to complete your Assignment of Benefits (AOB) form which authorizes J&B Medical to submit claims to your health plan on your behalf.
Our product specialists and nurses are happy to assist you with finding the products that will meet your medical needs and that are covered by your health plan.

Health Plan Requirements

We will request a prescription from your ordering prescriber that meets the requirements of your health plan.
Medical records or chart notes may be required from your prescriber to verify the medical necessity. Medical records may include visit notations, chart notations, education, logs, lab tests, medical history and more.
If your health plan requires an authorization for your supplies we will submit the request on your behalf when possible.

Portal User Guide

Log Into Portal

Sign Up for a J&B Medical Account

Contact Customer Service

Our Satisfied Customers:

J&B Medical is a unique, highly professional, family-owned company. It’s not just a business that supplies excellent quality medical supplies and equipment, but a compassionate family, with employees that focus on service to others. Their involvement shows clearly in their care and generosity to the entire community, locally and abroad, in their enormous donations and taking time to listen to every need and provide help no matter how small or big the need is. I am grateful for all their donations to our missions to help the poor and needy, and I am honored to know them. Thank you.

Nahla W.

I just want to say that I love J&B Medical! They always deliver my supplies on time, keep in touch to let me know when they’re coming, and provide my tracking information. Thank you so much!

Crystal W.

I would like to commend the support I received in my time of need. The representative reached out to me by phone and text and resolved two issues I was having with my insulin pump and supplies. I really appreciated that my concerns were treated as important and that they stayed in contact with me until everything was resolved.

Laurie K.

I recently had a frustrating insurance verification experience with J&B Medical. Fortunately, I was eventually connected with a resolution specialist who did an amazing job of communicating and resolving the issue as quickly as possible. I hope this individual can be recognized for their exceptional customer service and resolution skills.

Thank you!

Rachel P.

I just wanted to take a moment to let your company know how much my family and I appreciate the exceptional support we’ve received from the Resolution Department. From day one in February 2022, the team has consistently followed up to make sure I received my daughter’s orders, especially during the challenges we faced in getting her account up and running. I really appreciate this level of customer service. It’s rare these days to find someone who will go out of their way to make sure everything continues to go smoothly with my daughter’s orders. This level of dedication is truly commendable and can serve as an excellent example for the entire customer service team.

Thank you – it has been my pleasure!

STEPHANIE K.

Very happy with the quality of customer service, products and speed of delivery. The representatives that I have spoken with treat you kindly and explain everything to you clearly when you ask questions and they handled all the back and forth with the Doctors office to get the right prescription(s) to suit our needs.

David W.

They have always been great and very prompt.

Sandra S.

I have had the privilege of receiving products from J&B for two years after being diagnosed with new-onset autoimmune-mediated Type 1 diabetes. Due to the challenging timing of getting a PA via my endocrinology office, the customer service team mobilized the available information and made sure I was not gapped in the Dexcom6 CGM supply chain. The shipment arrived in time for me to leave town on time to visit with family and, for my health, ensure the closed loop system with my OmniPod5 stayed intact.

Kevin B.