Insurance Covered Supplies
How to Contact Us:
Existing J&B Medical members that would like to contact us online may do so securely through the Insurance Customer Portal Here: Our Portal
You can also reach us directly at: (800) 737-0045 or by email: info@jandbmedical.com (Alert: this email address is not a secure communication channel, please do not send personal information by email. To send a secure and encrypted message about your account or supplies, please use our web portal here: Our Portal)
How to Create an Account with J&B Medical
1
Complete our online form
- To create a new account, complete our online intake here, or call us at (800)-737-0045
- Once your account is established, visit us at Our Portal to complete your Assignment of Benefits (AOB) form which authorizes J&B Medical to submit claims to your health plan on your behalf.
- Our product specialists and nurses are happy to assist you with finding the products that will meet your medical needs and that are covered by your health plan.
2
Health Plan Requirements
- We will request a prescription from your ordering prescriber that meets the requirements of your health plan.
- Medical records or chart notes may be required from your prescriber to verify the medical necessity. Medical records may include visit notations, chart notations, education, logs, lab tests, medical history and more.
- If your health plan requires an authorization for your supplies we will submit the request on your behalf when possible.
3
Your Order
- At J&B Medical, we do our best to provide you with an estimate of your out-of-pocket expenses (deductibles and coinsurance) which are necessary to be paid before your order ships.
- Out-of-pocket expenses are ultimately determined and applied by your health plan.
- Payments can be made online through Our Portal, by phone, and auto payment options are available.
- To refill your supply order, your health plan is likely to require that you confirm the need for your supplies. You can do this by responding to our automated reorder system via phone, text or by visiting Our Portal.